Refund policy

At Piani Chocolate, we want you to be completely confident in your purchase.

Please check the best-before date, product details and ingredients before purchasing to ensure the product is suitable for your needs.

Change of mind or incorrect product selection
We are unable to offer refunds or exchanges for change of mind or where the incorrect product has been purchased.

Product quality issues
If you believe your product has a major quality issue, please contact us as soon as possible. We will assess the issue and, where applicable, provide a suitable remedy in accordance with Australian Consumer Law.

Proof of purchase
For purchases made in-store, please retain your receipt as proof of purchase.

For purchases made online, please contact our customer service team and provide your order number and details of the issue so we can assist you promptly.

We appreciate your understanding and are committed to ensuring every Piani Chocolate experience is a positive one.